Learning & Development

We know there is a lot of training out there. At Infinite HQ, we believe that improved workplace (and life) performance cannot occur without self-awareness and self-management.

Learning & Development Differently

Our learning and development offerings are designed on the principle that we need to change our behaviours to change the outcome.

To put it bluntly – if you’re not being the best manager you can be – how can you lead your team to bring out the best of their abilities? We can help you out with the soft skills, those things that are actually so hard to learn and to enact but make all the difference to your business.

“Jobs increasingly need us to use our hearts – the interpersonal and creative roles, with uniquely human skills like creativity, customer service, care for others, and collaboration that are hardest of all to mechanise.

David Rumbers Partner, Deloitte Access Economics

“The big skills shift ahead: from hands…to heads…to hearts”

Quote Source

So while we will engage with you in learning new concepts, more importantly it is how you put them into action, how you use your unique set of attributes to add value.

We also emphasise how to develop a growth mindset, being open to and integrating feedback into your practice.

Underpinned by our Infinite Leader framework, all of our programs are designed to work on the inside out, to embed real change and ongoing learning to genuinely improve performance.

The following principles underpin our workshop design and delivery:

  • Facilitated by people with extensive expertise and experience
  • Effective and engaging presenters who are invested in your development
  • Interactive, collaborative learning experiences
  • Practical take-aways
  • Optional follow-up conversation

We offer half-day or full-day workshops, delivered in your workplace or as public workshops delivered in various locations.

Infinite Leader

Effective leadership and management practices can make the difference between ordinary and exceptional organisations, ensuring you make the most of what you already have in your business.

Our leadership workshops draw on well-established theoretical frameworks, but instead of going through mountains of paperwork and heavy theory, we present relevant ideas that you will actually use and will make a huge difference to your leadership style and your office environment.

Infinite Leader +

These introductory supervisor workshops are designed to hone your skills with essential industrial relations knowledge. To be a good leader you have to do your homework too and we’ll take you through all the  regulatory rights and responsibilities of your the workplace, centred around a good understanding of Industrial Relations frameworks.

  1. Trust the X factor: Eliciting and retaining trust for a high performance culture, grievance procedures, procedural fairness
  2. Manager Essentials: Understanding fair work, awards, rights and responsibilities
  3. Organising your workforce: Rostering, interpreting awards, positions descriptions, organisational structures
  4. When things go wrong: addressing tricky situations: Articulating and enforcing work standards, addressing conduct, capacity and performance issues fairly and effectively
  5. Creating healthy workplaces: Creating emotionally and physically safe workplaces, understanding workplace health and safety, bullying, harassment, discrimination

Infinite possibilities (almost)

For half day or full-day workshops, we may be able to support you to address skills gaps for things like:

  • Customer service
  • Problem-solving
  • Product Design
  • Content creation
  • Diversity and inclusion
  • Safe and healthy workplaces
  • Quality systems to embed standards into practice
  • Business Development
  • Digital marketing
  • Mindfulness
  • Health and nutrition

Infinite Human Services

With a strong understanding of the challenges facing the human services/Not for profit industries, we offer workshops tailored for the sector. At times, where you are in a position of constantly reacting to situations or in crisis management mode, it can feel quite overwhelming. These workshops are designed to help you understand the implications of the laws, rules and standards within the context of how to lead for quality.

These workshops are co-facilitated by experts in:

  • Leadership and management
  • Industrial relations
  • Human services quality frameworks and standards

Infinite Leader Workshops

Infinite Human Services Workshop

Infinite Human Services

Human services organisations, including not-for-profits, need to balance ensuring they provide customer-centred services at the same time as ensuring a good…
Trust : The X Factor Workshop

Trust: The X Factor

A productive workplace culture is created through a leader’s words and actions. This workshop will guide you, as a leader, in embracing, understanding and leveraging your…
Online business

Organising Your Workforce

Team leadership involves organising people in ways that suit your business purposes including, setting up effective processes and workflows, managing staff risks and costs…
What you can and can't do as a supervisor Workshop

Manager Essentials

This workshop is designed to support people in a middle management role, to understand the fundamentals of leading and managing others, including an understanding of…

Services we offer

Here is a description of the types of work we can do. Many of your jobs will involve a combination of different elements which is where the magic happens, with coordination of the right sort of expertise to get the best bang for your buck.

If you need something that’s not here, just ask and we will see what we can do!

Our learning and development offerings are designed on the principle that we need to change our behaviours to change the outcome.


We can make your content pop! Online courses, educational design, research & development of academic content or organisational development, we’ve got you covered.


This is traditional business-ey stuff. We won’t let you face the complex, hard work on your own. Like an extra deck-hand, we can help you navigate tricky waters.


We will work with you to establish the most effective actions to take for your business type and budget rather than sell you a ‘one size fits all’ solution.


Whether you’re looking for an advert for your business or a training video for staff we can work with you to create a quality, dynamic video that will make an impact.


Are you needing to move your business online? We can provide you with a solution that is best suited to your circumstances and your budget.


Got a problem you need solved in your business?

We understand how stressful and busy running a business can be. We also know you can’t possibly do it all yourself. That’s where we come in. Get in touch today and we will see how we can help.